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Pick 2–5 published tools. Values come from our evidence-checked profiles — an em-dash means unknown, never “no”. Ranking rows reflect the current published methodology for the comparison context.
Microsoft Dynamics 365 Sales vs Salesforce Sales Cloud
Context: CRM Platforms · 20 rows
| Attribute | Microsoft Dynamics 365 SalesMicrosoft | Salesforce Sales CloudSalesforce |
|---|---|---|
| Identity · Taxonomy | ||
| Documentation | https://learn.microsoft.com/en-us/dynamics365/sales/ | https://help.salesforce.com/ |
| Tags | crm, sales, enterprise, microsoft-365, ai | crm, sales, enterprise, saas, ai |
| Platform · Deployment | ||
| Delivery model | SaaS, mobile | SaaS |
| Pricing · Licensing | ||
| Free plan | false | — |
| Free trial | true | true |
| Pricing model | subscription, seat | subscription, seat |
| Starting price | 65 | 25 |
| Features · Product · Fit | ||
| Core capabilities | sales force automation, Copilot assistance in Sales, Outlook, and Teams, prebuilt AI sales agents, conversation intelligence, custom apps via Power Apps, reporting and dashboards | lead, account, contact, and opportunity management, sales flows and lead routing, sales quoting and forecasting, email integration and analytics, AI features (Agentforce), Web Services API access |
| Api · Integrations · Ecosystem | ||
| API available | true | true |
| Security · Privacy · Compliance | ||
| Regulatory compliance | GDPR, HIPAA, FedRAMP, PCI-DSS | GDPR |
| Security certifications | ISO 27001, ISO 27017, ISO 27018, ISO 27701, SOC 1, SOC 2, SOC 3 | — |
| Support · Docs · Services | ||
| Support channels | chat, phone | knowledge base, community |
| Audience · Use · Case | ||
| Best for | Organizations standardized on Microsoft 365 and Power Platform that need configurable, AI-assisted sales automation. | Sales organizations that want tiered, configurable CRM plans from a low-cost starter suite to enterprise-grade editions. |
| Company-size fit | mid-market, enterprise | SMB, mid-market, enterprise |
| Primary use cases | enterprise sales process management, sales pipeline and opportunity management, AI-assisted selling | sales pipeline management, revenue forecasting, sales team automation |
| Lifecycle · Versioning | ||
| Changelog/release notes | https://learn.microsoft.com/en-us/dynamics365/sales/whats-new | https://www.salesforce.com/releases/ |
| Maintenance status | active | active |
| Vendor · Maintainer | ||
| Founded year | 1975 | 1999 |
| Headquarters country | United States | United States |
| Vendor type | commercial | commercial |
“—” means unknown (we never treat missing evidence as a negative). Cells reflect each value's current evidence state; superseded or stale values are excluded. Ranking rows are editorial assessments under the cited methodology version — see the CRM Platforms category for definitions.