8x8 eXperience Communications Platform

A unified communications service integrating voice, video, chat, and contact center in one platform.

Open source: No

Editorial review

8x8 eXperience Communications Platform has not yet been editorially reviewed. User reviews and published field data below are unaffected — we say so rather than implying an editorial verdict.

Facts & attributes

Every value carries its evidence state. “—” means unknown — never a silent default (P-02).

Identity · Taxonomy

Documentation(HTTPS URL): https://docs.8x8.comVerified
Tags(open-source;cloud-native): UCaaS, CCaaS, CPaaS, contact center, SMS, voice, video meetingsVerification pending

Platform · Deployment

Delivery model(SaaS;self-hosted;desktop;mobile;embedded;managed-cloud;appliance): SaaSVerification pending
Desktop apps(Windows;macOS;Linux): 8x8 Work for DesktopVerified

Features · Product · Fit

Core capabilities(authoring;automation;analytics): Contact Center: voice, chat and email, Calling, messaging, SMS, and meetings in a single desktop app, Auto attendants and ring groups for call routing, schedules, and group hunting, Transcribe interactions, detect emotion, and surface agent insights, SMS, WhatsApp, RCS, Viber, LINE, and Zalo messaging, Verification, number lookup, contacts, and automation APIsVerification pending

Api · Integrations · Ecosystem

API available(true/false): trueVerification pending

Support · Docs · Services

Support channels(email;ticket;chat;phone;community): support portal, documentationVerified

Audience · Use · Case

Best for(Neutral editorial summary): Organizations combining contact center, unified communications, and CPaaS APIs on one cloud platform.Verification pending
Company-size fit(individual;SMB;mid-market;enterprise): SMB, mid-market, enterpriseVerification pending
Primary use cases(build;monitor;automate): Contact center customer engagement, Unified communications: phone, video and chat, CPaaS communications embedded in applications, Workforce managementVerification pending
Skill level(beginner;intermediate;advanced;specialist): intermediateVerification pending

Vendor · Maintainer

Vendor type(commercial;foundation;community;government;consortium;individual): commercialVerification pending

User reviews

Review policy

No published reviews yet.