Document360

Knowledge base platform for creating, organizing, and publishing help documentation.

Pricing: subscription, custom
License: proprietary
Open source: No

Editorial review

Document360 has not yet been editorially reviewed. User reviews and published field data below are unaffected — we say so rather than implying an editorial verdict.

Facts & attributes

Every value carries its evidence state. “—” means unknown — never a silent default (P-02).

Identity · Taxonomy

Tags(open-source;cloud-native): knowledge-base, documentation, ai-search, ai-chatbot, api-documentationVerification pending

Platform · Deployment

Delivery model(SaaS;self-hosted;desktop;mobile;embedded;managed-cloud;appliance): SaaSVerified

Pricing · Licensing

License model(proprietary;open-source;source-available;dual-license): proprietaryVerification pending
Pricing model(free;subscription;usage;seat;asset;transaction;revenue-share;perpetual;custom): subscription, customVerification pending

Features · Product · Fit

Core capabilities(authoring;automation;analytics): knowledge base portal for editors and site for readers, AI search grounded in your articles that cites every source, AI chatbot turning docs, tickets, and FAQs into instant answers, AI writing agent generating documentation inside the editor, MCP server connecting the knowledge base to LLMs, custom workflow builder with advanced analyticsVerification pending

Api · Integrations · Ecosystem

API available(true/false): trueVerification pending

Security · Privacy · Compliance

Regulatory compliance(HIPAA;PCI DSS;FedRAMP;GDPR support): GDPRVerified
Security certifications(SOC 2 Type II;ISO 27001): SOC 2 Type II, ISO 27001:2022Verified

Support · Docs · Services

Support channels(email;ticket;chat;phone;community): help-center, documentation, status-page, emailVerification pending

Audience · Use · Case

Best for(Neutral editorial summary): Teams building customer-facing or internal knowledge bases with AI search, chatbots, and docs tooling.Verification pending
Company-size fit(individual;SMB;mid-market;enterprise): SMB, mid-market, enterpriseVerification pending
Primary use cases(build;monitor;automate): internal knowledge base, external knowledge base, software documentation, SOPs and user manuals, API documentation, AI chatbotVerification pending
Skill level(beginner;intermediate;advanced;specialist): intermediateVerification pending

Lifecycle · Versioning

Maintenance status(active;maintenance;deprecated;EOL;archived): activeVerified

Vendor · Maintainer

Vendor type(commercial;foundation;community;government;consortium;individual): commercialVerification pending

Also categorized in

Knowledge Base Software

User reviews

Review policy

No published reviews yet.