Freshdesk

Helpdesk ticketing system for tracking, prioritizing, and resolving customer requests.

Pricing: subscription, usage
License: proprietary
Open source: No

Editorial review

Freshdesk has not yet been editorially reviewed. User reviews and published field data below are unaffected — we say so rather than implying an editorial verdict.

Facts & attributes

Every value carries its evidence state. “—” means unknown — never a silent default (P-02).

Identity · Taxonomy

Documentation(HTTPS URL): https://developers.freshdesk.com/Verified
Tags(open-source;cloud-native): customer support, help desk, ticketing, AIVerification pending

Platform · Deployment

Delivery model(SaaS;self-hosted;desktop;mobile;embedded;managed-cloud;appliance): SaaSVerification pending

Pricing · Licensing

Free trial(true/false): trueVerification pending
License model(proprietary;open-source;source-available;dual-license): proprietaryVerification pending
Pricing model(free;subscription;usage;seat;asset;transaction;revenue-share;perpetual;custom): subscription, usageVerification pending
Starting price(29): 19Verified
Trial length(14): 14Verified

Features · Product · Fit

Core capabilities(authoring;automation;analytics): Omnichannel ticketing, Automated workflows, Freddy AI Agent sessions, Ticketing and shared inbox, Intelligent routing, Multiple SLA policiesVerification pending

Api · Integrations · Ecosystem

API available(true/false): trueVerification pending

Audience · Use · Case

Best for(Neutral editorial summary): Teams wanting AI-powered omnichannel ticketing with per-agent plans, usage-based AI sessions, and a 14-day trialVerification pending
Company-size fit(individual;SMB;mid-market;enterprise): SMB, mid-market, enterpriseVerification pending
Primary use cases(build;monitor;automate): Customer service ticketing, AI-powered help desk, Support team automationVerification pending
Skill level(beginner;intermediate;advanced;specialist): beginnerVerification pending

Vendor · Maintainer

Founded year(2012): 2010Verified
Headquarters country(US): United StatesVerified
Vendor type(commercial;foundation;community;government;consortium;individual): commercialVerification pending

Also categorized in

Help Desk & Service Desk Software

User reviews

Review policy

No published reviews yet.