Freshservice
IT service management software covering incidents, changes, assets, and service catalog.
by FreshworksOfficial site ↗
- Pricing
- subscription
- Free tier
- false
- License
- proprietary
- Open source
- No
Editorial review
Freshservice has not yet been editorially reviewed. User reviews and published field data below are unaffected — we say so rather than implying an editorial verdict.
Sign in to save this tool to a private list.
Facts & attributes
Every value carries its evidence state. “—” means unknown — never a silent default (P-02).
Identity · Taxonomy
- Tags(open-source;cloud-native)
- itsm, itil, ai, service-desk, change-managementVerified
Platform · Deployment
- Delivery model(SaaS;self-hosted;desktop;mobile;embedded;managed-cloud;appliance)
- SaaSVerified
Pricing · Licensing
- Free plan(true/false)
- falseVerification pending
- Free trial(true/false)
- trueVerification pending
- License model(proprietary;open-source;source-available;dual-license)
- proprietaryVerification pending
- Pricing model(free;subscription;usage;seat;asset;transaction;revenue-share;perpetual;custom)
- subscriptionVerified
- Starting price(29)
- 19Verified
Features · Product · Fit
- Core capabilities(authoring;automation;analytics)
- incident management, change management with Change Advisory Board (CAB) and change calendars, problem management, service catalog and SLA management, knowledge management, release managementVerification pending
Api · Integrations · Ecosystem
- API available(true/false)
- trueVerification pending
Audience · Use · Case
- Best for(Neutral editorial summary)
- AI-powered ITSM built on ITIL best practices, quick to deploy, from growing teams to enterprises.Verification pending
- Company-size fit(individual;SMB;mid-market;enterprise)
- SMB, mid-market, enterpriseVerification pending
- Primary use cases(build;monitor;automate)
- IT service desk for employees, IT change enablement, AI-assisted service delivery with Freddy AI CopilotVerification pending
- Skill level(beginner;intermediate;advanced;specialist)
- intermediateVerification pending
Lifecycle · Versioning
- Maintenance status(active;maintenance;deprecated;EOL;archived)
- activeVerified
Vendor · Maintainer
- Founded year(2012)
- 2010Verified
- Headquarters country(US)
- United StatesVerified
- Vendor type(commercial;foundation;community;government;consortium;individual)
- commercialVerification pending
Also categorized in
User reviews
Review policyNo published reviews yet.
Write a review
Sign in to write a review. One review per person per tool; your review enters moderation before publication.