incident.io

Incident management tool for declaring, coordinating, and reviewing incidents from chat workflows.

Pricing: free, seat, custom
Free tier: true
Open source: No

Editorial review

incident.io has not yet been editorially reviewed. User reviews and published field data below are unaffected — we say so rather than implying an editorial verdict.

Facts & attributes

Every value carries its evidence state. “—” means unknown — never a silent default (P-02).

Identity · Taxonomy

Tags(open-source;cloud-native): incident management, on-call, status pages, reliability, SlackVerified

Platform · Deployment

Delivery model(SaaS;self-hosted;desktop;mobile;embedded;managed-cloud;appliance): SaaS, desktop, mobileVerification pending

Pricing · Licensing

Free plan(true/false): trueVerification pending
Pricing model(free;subscription;usage;seat;asset;transaction;revenue-share;perpetual;custom): free, seat, customVerification pending
Starting price(29): 15Verified

Features · Product · Fit

Core capabilities(authoring;automation;analytics): on-call scheduling and alert routing, agentic incident investigations (root cause analysis), Slack and Teams-native incident response, status pages, workflows and runbooks, insights and custom dashboardsVerification pending

Api · Integrations · Ecosystem

API available(true/false): trueVerification pending
Enterprise SSO(SAML;OIDC): SAMLVerified

Security · Privacy · Compliance

Security certifications(SOC 2 Type II;ISO 27001): SOC 2, HIPAAVerification pending

Support · Docs · Services

Support channels(email;ticket;chat;phone;community): help center, community support, email support, dedicated Slack channel, customer success manager, live phone supportVerified

Audience · Use · Case

Best for(Neutral editorial summary): Teams running incident response and on-call natively in Slack or Teams, from startups to global enterprisesVerification pending
Company-size fit(individual;SMB;mid-market;enterprise): SMB, mid-market, enterpriseVerification pending
Primary use cases(build;monitor;automate): incident response, on-call management, post-incident postmortems, customer status communicationVerification pending

Lifecycle · Versioning

Changelog/release notes(HTTPS URL): https://incident.io/changelogVerified

Vendor · Maintainer

Vendor type(commercial;foundation;community;government;consortium;individual): commercialVerification pending

User reviews

Review policy

No published reviews yet.