InMoment

Customer experience platform combining feedback collection, text analytics, and action management.

Open source: No

Editorial review

InMoment has not yet been editorially reviewed. User reviews and published field data below are unaffected — we say so rather than implying an editorial verdict.

Facts & attributes

Every value carries its evidence state. “—” means unknown — never a silent default (P-02).

Identity · Taxonomy

Tags(open-source;cloud-native): cx, voice-of-customer, surveys, reputation-management, text-analytics, employee-experienceVerification pending

Platform · Deployment

Delivery model(SaaS;self-hosted;desktop;mobile;embedded;managed-cloud;appliance): SaaSVerification pending

Features · Product · Fit

Core capabilities(authoring;automation;analytics): Customer feedback via AI-infused surveys, Reputation management: turn social ratings and reviews into revenue, Conversational intelligence for customer and agent experiences, Digital listening, Market research on customer trends, Employee experience and engagementVerification pending

Audience · Use · Case

Best for(Neutral editorial summary): Enterprise brands running integrated voice-of-customer, reputation, and conversational-intelligence CX programsVerification pending
Company-size fit(individual;SMB;mid-market;enterprise): enterpriseVerified
Primary use cases(build;monitor;automate): Retail customer experience, Financial services experience programs, Food services reputation, Contact centre experience improvement, Healthcare patient experience, Travel and hospitality guest experienceVerification pending

Vendor · Maintainer

Founded year(2012): 2002Verified
Headquarters country(US): United StatesVerified
Vendor type(commercial;foundation;community;government;consortium;individual): commercialVerification pending

User reviews

Review policy

No published reviews yet.