Jira Service Management
ITSM software with change management, incident tracking, and service request workflows.
- Pricing
- free, subscription, seat
- Free tier
- true
- License
- proprietary
- Open source
- No
Editorial review
Jira Service Management has not yet been editorially reviewed. User reviews and published field data below are unaffected — we say so rather than implying an editorial verdict.
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Facts & attributes
Every value carries its evidence state. “—” means unknown — never a silent default (P-02).
Identity · Taxonomy
- Tags(open-source;cloud-native)
- itsm, itil, service-desk, atlassian, aiVerified
Platform · Deployment
- Delivery model(SaaS;self-hosted;desktop;mobile;embedded;managed-cloud;appliance)
- SaaSVerification pending
Pricing · Licensing
- Free plan(true/false)
- trueVerification pending
- Free trial(true/false)
- trueVerification pending
- License model(proprietary;open-source;source-available;dual-license)
- proprietaryVerification pending
- Pricing model(free;subscription;usage;seat;asset;transaction;revenue-share;perpetual;custom)
- free, subscription, seatVerification pending
- Starting price(29)
- 21.5Verified
Features · Product · Fit
- Core capabilities(authoring;automation;analytics)
- AI-powered incident management, change management, request fulfillment, asset and configuration management, embedded knowledge base, automation and workflowsVerification pending
Api · Integrations · Ecosystem
- API available(true/false)
- trueVerification pending
Audience · Use · Case
- Best for(Neutral editorial summary)
- Teams wanting AI-powered ITSM with built-in ITIL processes and a free tier for up to 3 agents.Verification pending
- Company-size fit(individual;SMB;mid-market;enterprise)
- SMB, mid-market, enterpriseVerification pending
- Primary use cases(build;monitor;automate)
- IT service desk, employee support and customer service, incident response with ITIL processesVerification pending
- Skill level(beginner;intermediate;advanced;specialist)
- intermediateVerification pending
Lifecycle · Versioning
- Maintenance status(active;maintenance;deprecated;EOL;archived)
- activeVerified
Vendor · Maintainer
- Founded year(2012)
- 2002Verified
- Headquarters country(US)
- AustraliaVerified
- Vendor type(commercial;foundation;community;government;consortium;individual)
- commercialVerification pending
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