ManageEngine ServiceDesk Plus
IT help desk and asset management software with ITSM workflows and integrations.
by ManageEngineOfficial site ↗
- Pricing
- free, subscription, seat
- Free tier
- true
- License
- proprietary
- Open source
- No
Editorial review
ManageEngine ServiceDesk Plus has not yet been editorially reviewed. User reviews and published field data below are unaffected — we say so rather than implying an editorial verdict.
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Facts & attributes
Every value carries its evidence state. “—” means unknown — never a silent default (P-02).
Identity · Taxonomy
- Tags(open-source;cloud-native)
- ITSM, help desk, IT asset management, CMDB, enterprise service managementVerified
Platform · Deployment
- Delivery model(SaaS;self-hosted;desktop;mobile;embedded;managed-cloud;appliance)
- SaaS, self-hostedVerification pending
Pricing · Licensing
- Free plan(true/false)
- trueVerification pending
- Free trial(true/false)
- trueVerification pending
- License model(proprietary;open-source;source-available;dual-license)
- proprietaryVerified
- Pricing model(free;subscription;usage;seat;asset;transaction;revenue-share;perpetual;custom)
- free, subscription, seatVerification pending
- Starting price(29)
- 13Verified
- Trial length(14)
- 30Verified
Features · Product · Fit
- Core capabilities(authoring;automation;analytics)
- ITIL-certified IT service management (14 practices), IT asset management, CMDB, enterprise service management for HR, facilities and finance, AI ticket triage and Zia virtual support agent, GenAI knowledge and response generationVerification pending
Audience · Use · Case
- Best for(Neutral editorial summary)
- IT teams from 2 to 200+ technicians needing ITIL-aligned service desk with assets, CMDB and AI triage, on-prem or cloudVerification pending
- Company-size fit(individual;SMB;mid-market;enterprise)
- SMB, mid-market, enterpriseVerification pending
- Skill level(beginner;intermediate;advanced;specialist)
- intermediateVerification pending
Vendor · Maintainer
- Vendor type(commercial;foundation;community;government;consortium;individual)
- commercialVerification pending
User reviews
Review policyNo published reviews yet.
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