Medallia

Experience platform that collects feedback and analytics across customer journeys.

Pricing: usage, custom
Open source: No

Editorial review

Medallia has not yet been editorially reviewed. User reviews and published field data below are unaffected — we say so rather than implying an editorial verdict.

Facts & attributes

Every value carries its evidence state. “—” means unknown — never a silent default (P-02).

Identity · Taxonomy

Tags(open-source;cloud-native): cx, experience-management, voice-of-customer, contact-center, employee-experience, analyticsVerification pending

Platform · Deployment

Delivery model(SaaS;self-hosted;desktop;mobile;embedded;managed-cloud;appliance): SaaSVerification pending

Pricing · Licensing

Pricing model(free;subscription;usage;seat;asset;transaction;revenue-share;perpetual;custom): usage, customVerification pending

Features · Product · Fit

Core capabilities(authoring;automation;analytics): Comprehensive feedback capture: surveys, speech, social, digital and video feedback, AI and analytics: text, speech, acoustic and survey analytics, Role-based reporting and automatic alerting, Case management and closed-loop feedback, Conversational intelligence and agent coaching, Employee listening and activationVerification pending

Api · Integrations · Ecosystem

API available(true/false): trueVerification pending

Support · Docs · Services

Support channels(email;ticket;chat;phone;community): chat, knowledge-base, community, trainingVerification pending

Audience · Use · Case

Best for(Neutral editorial summary): Large global enterprises running experience programs across customer, employee, and contact-center teamsVerification pending
Company-size fit(individual;SMB;mid-market;enterprise): enterpriseVerified
Primary use cases(build;monitor;automate): Customer experience management, Employee experience listening, Contact center quality and coaching, Agile market research, Digital journey scoringVerification pending

Vendor · Maintainer

Founded year(2012): 2001Verified
Headquarters country(US): United StatesVerified
Vendor type(commercial;foundation;community;government;consortium;individual): commercialVerification pending

User reviews

Review policy

No published reviews yet.