Oracle Utilities Customer Care and Billing

A customer information system for utilities covering billing, payments, and customer service operations.

License: proprietary
Open source: No

Editorial review

Oracle Utilities Customer Care and Billing has not yet been editorially reviewed. User reviews and published field data below are unaffected — we say so rather than implying an editorial verdict.

Facts & attributes

Every value carries its evidence state. “—” means unknown — never a silent default (P-02).

Identity · Taxonomy

Documentation(HTTPS URL): https://docs.oracle.com/en/industries/utilities/customer-care-billing/index.htmlVerified
Tags(open-source;cloud-native): utilities, billing, customer care, cloud service, energy, waterVerified

Platform · Deployment

Delivery model(SaaS;self-hosted;desktop;mobile;embedded;managed-cloud;appliance): SaaSVerification pending

Pricing · Licensing

License model(proprietary;open-source;source-available;dual-license): proprietaryVerification pending

Features · Product · Fit

Core capabilities(authoring;automation;analytics): customer care and billing for traditional scalar devices and billing processes, support for one to many utility service types, handling complexities of a utility's business processes, integrations with ERP, general ledger, field service and payment processorsVerification pending

Api · Integrations · Ecosystem

API available(true/false): trueVerification pending

Audience · Use · Case

Best for(Neutral editorial summary): Utilities of all sizes that need customer care and billing across multiple service types, run as an Oracle-managed cloud serviceVerification pending
Company-size fit(individual;SMB;mid-market;enterprise): SMB, mid-market, enterpriseVerification pending
Primary use cases(build;monitor;automate): utility customer care and billing, billing for complex utility accounts, utility cloud service administration and operationsVerification pending

Lifecycle · Versioning

Current version(1.12.3): 26.10Verified
Maintenance status(active;maintenance;deprecated;EOL;archived): activeVerification pending

Vendor · Maintainer

Vendor type(commercial;foundation;community;government;consortium;individual): commercialVerification pending

User reviews

Review policy

No published reviews yet.