PagerDuty

Incident management platform with on-call scheduling and AIOps automation.

Pricing: free, subscription, seat, usage
Free tier: true
License: proprietary
Open source: No

Editorial review

PagerDuty has not yet been editorially reviewed. User reviews and published field data below are unaffected — we say so rather than implying an editorial verdict.

Facts & attributes

Every value carries its evidence state. “—” means unknown — never a silent default (P-02).

Identity · Taxonomy

Tags(open-source;cloud-native): aiops, incident-management, on-call, alerting, status-pagesVerification pending

Platform · Deployment

Delivery model(SaaS;self-hosted;desktop;mobile;embedded;managed-cloud;appliance): SaaSVerification pending

Pricing · Licensing

Free plan(true/false): trueVerification pending
Free trial(true/false): trueVerification pending
License model(proprietary;open-source;source-available;dual-license): proprietaryVerification pending
Pricing model(free;subscription;usage;seat;asset;transaction;revenue-share;perpetual;custom): free, subscription, seat, usageVerified
Starting price(29): 21Verified

Features · Product · Fit

Core capabilities(authoring;automation;analytics): End-to-end incident management, AIOps to reduce alert noise and accelerate triage, AI agents for detection, diagnosis, and orchestration (SRE, Scribe, Shift, Insights), On-call schedules and escalation policies, Status pages as a single source of truth, 750+ integrationsVerification pending

Api · Integrations · Ecosystem

API available(true/false): trueVerification pending

Support · Docs · Services

Support channels(email;ticket;chat;phone;community): Knowledge Base, Community, PagerDuty UniversityVerified

Audience · Use · Case

Best for(Neutral editorial summary): On-call and incident response teams wanting AI-assisted triage with free, per-user, and platform pricingVerification pending
Company-size fit(individual;SMB;mid-market;enterprise): SMB, mid-market, enterpriseVerification pending
Primary use cases(build;monitor;automate): Incident management, Security incident management, IT operations, On-call management, Crisis responseVerification pending
Skill level(beginner;intermediate;advanced;specialist): intermediateVerification pending

Vendor · Maintainer

Founded year(2012): 2009Verified
Vendor type(commercial;foundation;community;government;consortium;individual): commercialVerification pending

Also categorized in

Incident Management Tools On-call Scheduling Tools

User reviews

Review policy

No published reviews yet.