Smaply
Software for visualizing customer journeys, stakeholder maps, and personas.
by SmaplyOfficial site ↗
- Pricing
- free, subscription
- Free tier
- true
- Open source
- No
Editorial review
Smaply has not yet been editorially reviewed. User reviews and published field data below are unaffected — we say so rather than implying an editorial verdict.
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Facts & attributes
Every value carries its evidence state. “—” means unknown — never a silent default (P-02).
Platform · Deployment
- Delivery model(SaaS;self-hosted;desktop;mobile;embedded;managed-cloud;appliance)
- SaaSVerified
Pricing · Licensing
- Free plan(true/false)
- trueVerification pending
- Free trial(true/false)
- trueVerification pending
- Pricing model(free;subscription;usage;seat;asset;transaction;revenue-share;perpetual;custom)
- free, subscriptionVerified
- Trial length(14)
- 14Verified
Features · Product · Fit
- Core capabilities(authoring;automation;analytics)
- flexible drag-and-drop journey maps, service blueprints showing front and backstage in one view, living, reusable personas, research hub turning feedback into evidence, journey management with hierarchies, ownership and governance, portfolio prioritization with CX scores in journey context and 20+ integrationsVerification pending
Security · Privacy · Compliance
- Security certifications(SOC 2 Type II;ISO 27001)
- SOC 2, ISO 27001, GDPRVerified
Support · Docs · Services
- Support channels(email;ticket;chat;phone;community)
- self-service helpdesk, helpdesk and email support with 24 hours response time (Framework plan and up)Verification pending
Audience · Use · Case
- Best for(Neutral editorial summary)
- CX teams that need governed journey management with SOC 2/ISO 27001 assurance, personas, and 20+ integrationsVerification pending
- Company-size fit(individual;SMB;mid-market;enterprise)
- individual, SMB, mid-market, enterpriseVerification pending
- Primary use cases(build;monitor;automate)
- customer journey management, service design, CX research repositories, journey portfolio prioritizationVerification pending
- Skill level(beginner;intermediate;advanced;specialist)
- beginnerVerification pending
Lifecycle · Versioning
- Maintenance status(active;maintenance;deprecated;EOL;archived)
- activeVerified
Vendor · Maintainer
- Headquarters country(US)
- AustriaVerification pending
- Vendor type(commercial;foundation;community;government;consortium;individual)
- commercialVerification pending
User reviews
Review policyNo published reviews yet.
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