UserTesting

A platform for running remote usability studies and session recordings with targeted participant panels.

Pricing: usage, subscription, custom
Open source: No

Editorial review

UserTesting has not yet been editorially reviewed. User reviews and published field data below are unaffected — we say so rather than implying an editorial verdict.

Facts & attributes

Every value carries its evidence state. “—” means unknown — never a silent default (P-02).

Identity · Taxonomy

Tags(open-source;cloud-native): human insight platform, user research, usability testing, participant network, AI analysisVerification pending

Platform · Deployment

Delivery model(SaaS;self-hosted;desktop;mobile;embedded;managed-cloud;appliance): SaaSVerification pending

Pricing · Licensing

Pricing model(free;subscription;usage;seat;asset;transaction;revenue-share;perpetual;custom): usage, subscription, customVerified

Features · Product · Fit

Core capabilities(authoring;automation;analytics): Unmoderated tests (surveys, interaction tests, think-out-loud), Moderated Live Conversation, AI-generated insight summaries, Sentiment analysis and transcripts, Interactive path flows and click maps, Advanced targeting and screener questionsVerification pending

Api · Integrations · Ecosystem

API available(true/false): trueVerification pending

Security · Privacy · Compliance

Regulatory compliance(HIPAA;PCI DSS;FedRAMP;GDPR support): GDPR, HIPAAVerified
Security certifications(SOC 2 Type II;ISO 27001): SOC 2, ISO 27001Verification pending

Support · Docs · Services

Support channels(email;ticket;chat;phone;community): support services, knowledge base, community, UserTesting UniversityVerified

Audience · Use · Case

Best for(Neutral editorial summary): Enterprise human insight platform with a 7M+ participant network, trusted by 75 of the Fortune 100Verification pending
Company-size fit(individual;SMB;mid-market;enterprise): mid-market, enterpriseVerification pending
Primary use cases(build;monitor;automate): Usability testing, Mobile testing, AI experiences testing, Audience insights, Customer experience, design, marketing, product management and UX researchVerification pending
Skill level(beginner;intermediate;advanced;specialist): intermediateVerification pending

Vendor · Maintainer

Vendor type(commercial;foundation;community;government;consortium;individual): commercialVerification pending

User reviews

Review policy

No published reviews yet.