Zendesk
Customer service suite with ticketing, messaging, help center, and agent workspace tools.
by ZendeskOfficial site ↗
- Pricing
- subscription, usage
- License
- proprietary
- Open source
- No
Editorial review
Zendesk has not yet been editorially reviewed. User reviews and published field data below are unaffected — we say so rather than implying an editorial verdict.
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Facts & attributes
Every value carries its evidence state. “—” means unknown — never a silent default (P-02).
Identity · Taxonomy
- Documentation(HTTPS URL)
- https://developer.zendesk.com/Verified
- Tags(open-source;cloud-native)
- customer support, ticketing, help desk, AI agents, CXVerified
Platform · Deployment
- Delivery model(SaaS;self-hosted;desktop;mobile;embedded;managed-cloud;appliance)
- SaaSVerification pending
Pricing · Licensing
- Free trial(true/false)
- trueVerification pending
- License model(proprietary;open-source;source-available;dual-license)
- proprietaryVerification pending
- Pricing model(free;subscription;usage;seat;asset;transaction;revenue-share;perpetual;custom)
- subscription, usageVerified
- Starting price(29)
- 19Verified
- Trial length(14)
- 14Verified
Features · Product · Fit
- Core capabilities(authoring;automation;analytics)
- Email and ticketing system, Omnichannel routing, AI agents for messaging, Skills-based routing, Telephony with IVR phone tree, Prebuilt analytics dashboardsVerification pending
Api · Integrations · Ecosystem
- API available(true/false)
- trueVerification pending
Audience · Use · Case
- Best for(Neutral editorial summary)
- Teams unifying support channels with AI agents, from shared-inbox essentials at $19 to enterprise governance and CopilotVerification pending
- Company-size fit(individual;SMB;mid-market;enterprise)
- SMB, mid-market, enterpriseVerification pending
- Primary use cases(build;monitor;automate)
- Customer support ticketing, Omnichannel customer service, AI-assisted service automation, Employee serviceVerification pending
- Skill level(beginner;intermediate;advanced;specialist)
- beginnerVerification pending
Vendor · Maintainer
- Founded year(2012)
- 2007Verified
- Headquarters country(US)
- United StatesVerified
- Vendor type(commercial;foundation;community;government;consortium;individual)
- commercialVerification pending
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