Zoho CRM

CRM application for managing leads, contacts, sales pipelines, and customer interactions.

Pricing: subscription, seat
Free tier: true
Open source: No

Editorial review

Zoho CRM has not yet been editorially reviewed. User reviews and published field data below are unaffected — we say so rather than implying an editorial verdict.

Facts & attributes

Every value carries its evidence state. “—” means unknown — never a silent default (P-02).

Identity · Taxonomy

Documentation(HTTPS URL): https://www.zoho.com/crm/developer/docs/Verification pending
Tags(open-source;cloud-native): crm, sales-automation, ai, saasVerification pending

Platform · Deployment

Delivery model(SaaS;self-hosted;desktop;mobile;embedded;managed-cloud;appliance): SaaS, mobileVerification pending

Pricing · Licensing

Free plan(true/false): trueVerification pending
Free trial(true/false): trueVerification pending
Pricing model(free;subscription;usage;seat;asset;transaction;revenue-share;perpetual;custom): subscription, seatVerification pending

Features · Product · Fit

Core capabilities(authoring;automation;analytics): contact management, workflow automation, Zia AI assistants and predictions, sales forecasting and CPQ, multi-pipeline and territory management, developer sandbox and APIsVerification pending

Api · Integrations · Ecosystem

API available(true/false): trueVerification pending
CLI(true/false): trueVerification pending

Security · Privacy · Compliance

Regulatory compliance(HIPAA;PCI DSS;FedRAMP;GDPR support): GDPR, CCPA, HIPAAVerification pending
Security certifications(SOC 2 Type II;ISO 27001): ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, SOC 2 Type 2, SOC 1Verification pending

Support · Docs · Services

Support channels(email;ticket;chat;phone;community): chatVerification pending

Audience · Use · Case

Best for(Neutral editorial summary): Businesses that want a per-user subscription CRM with a permanent free edition for up to three users and editions scaling to enterprise needs.Verification pending
Company-size fit(individual;SMB;mid-market;enterprise): SMB, mid-market, enterpriseVerification pending
Primary use cases(build;monitor;automate): sales process automation, customer contact and pipeline management, sales reporting and forecastingVerification pending

Lifecycle · Versioning

Changelog/release notes(HTTPS URL): https://www.zoho.com/crm/whats-new/Verification pending
Maintenance status(active;maintenance;deprecated;EOL;archived): activeVerification pending

Vendor · Maintainer

Founded year(2012): 1996Verification pending
Headquarters country(US): IndiaVerification pending
Vendor type(commercial;foundation;community;government;consortium;individual): commercialVerification pending

Also categorized in

Sales Force Automation (SFA)

User reviews

Review policy

No published reviews yet.