Zoho Desk
Help desk software for ticket management, agent productivity, and customer self-service.
by ZohoOfficial site ↗
- Pricing
- subscription
- Free tier
- true
- License
- proprietary
- Open source
- No
Editorial review
Zoho Desk has not yet been editorially reviewed. User reviews and published field data below are unaffected — we say so rather than implying an editorial verdict.
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Facts & attributes
Every value carries its evidence state. “—” means unknown — never a silent default (P-02).
Identity · Taxonomy
- Tags(open-source;cloud-native)
- customer support, help desk, ticketing, AIVerification pending
Platform · Deployment
- Delivery model(SaaS;self-hosted;desktop;mobile;embedded;managed-cloud;appliance)
- SaaSVerification pending
Pricing · Licensing
- Free plan(true/false)
- trueVerification pending
- Free trial(true/false)
- trueVerification pending
- License model(proprietary;open-source;source-available;dual-license)
- proprietaryVerification pending
- Pricing model(free;subscription;usage;seat;asset;transaction;revenue-share;perpetual;custom)
- subscriptionVerified
- Trial length(14)
- 15Verified
Features · Product · Fit
- Core capabilities(authoring;automation;analytics)
- All support conversations in one contextual workspace, Zia AI agents handling routine issues end to end, Branded help center with knowledge base and community, Ticket routing by skills, workload, and availability, SLA management with automated escalations, Real-time dashboards and customer happiness trackingVerification pending
Audience · Use · Case
- Best for(Neutral editorial summary)
- Businesses of all sizes wanting a Zia-AI help desk, with a free 3-user edition and a 15-day trial of paid plansVerification pending
- Company-size fit(individual;SMB;mid-market;enterprise)
- individual, SMB, mid-market, enterpriseVerification pending
- Primary use cases(build;monitor;automate)
- Customer service ticketing, Self-service customer support, AI-assisted help desk operationsVerification pending
- Skill level(beginner;intermediate;advanced;specialist)
- beginnerVerification pending
Vendor · Maintainer
- Founded year(2012)
- 1996Verified
- Headquarters country(US)
- IndiaVerified
- Vendor type(commercial;foundation;community;government;consortium;individual)
- commercialVerified
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